About Us
Palmtreeplant.com has over 25 years experience in the tree industry. Our goal is to provide our customers with the best quality tree as well as excellent customer service.
Contact Us
Our mailing address is:
PalmTreePlant.com
P.O. Box 4061
Valdosta, GA 31604
Please call if you have any problems ordering through our website, as we operate primarily as an internet mail-order company.
Our contact number: (229) 325-7210
We also have email: palmtreeplant@yahoo.com
If you are attempting to find out the status of your order, please email us and we will send you an update.
Methods of Payment
We accept all major credit cards (Visa, Mastercard, American Express, and Discover) through our online shopping cart, as well as through telephone.
This is the short version of PalmTreePlant.com.
If you have questions or concerns regarding a product you have purchased from PalmTreePlant.com, please contact us using the information on this site.
Minimum Order
We do not have a minimum order, shipping will be 25% of the order total.
Ordering Information
You can order through our online shopping cart or you may contact us by telephone to place an order.
Return Policy
Nursery stock is perishable. All shipments should be immediately and carefully unpacked and inspected on arrival and then placed in proper storage if not planted within 30 days. Any problems with the condition or quality or quantity of goods received should be brought to our attention immediately. In the rare event that you should receive a package from one of our carriers that is obviously damaged in delivery, please report to the carrier the damaged package and refuse delivery, then call us to inform us of the problem, and we will promptly ship you a replacement order.
Our nursery stock cannot be returned without the express written permission of PalmTreePlant.com Nursery. In all cases goods cannot be returned after they have been accepted, processed, improperly stored, planted, or otherwise treated, modified or used in any way. Before returning dead plants for replacement, the following season, customer must fill out the RA (Return Authorization) application on the order form and either mail or email it to us so we can review it, then we will email you with a RA number to return the dead plants with a copy of the order form and 25% of the plant cost for shipping (Minimum $10.00).
Guarantee
Please follow the instructions so your tree will thrive!
Click Tab above for Our Guarantee Terms
It is customer's responsibility to inform us if you have not received your tree within ONE WEEK of your order date since trees should not be in the shipping box for more than that and would allow us to track the package down. Informing us past that one week voids any refund or replacement.
Shipping
Shipping cost is 25% of the order.
Example: I ordered $40 worth of products, shipping charge is $10. Total charge is $50.
We can ship all over the continental United States, with the exception of California; due to agricultural regulations we are not permitted to ship into California.
Palm trees can be shipped and planted year-round.
Our trees are shipped in a state called "semi-bareroot." We remove half of the soil around the plant's roots and replace it with a moisture retaining gel called Terrasorb. This keeps the roots moist during transit and lessens the weight of the tree for ease of planting when you receive it. Freighted trees are sometimes (not always) shipped in pots.
For most orders, trees are shipped UPS ground. For orders with large trees or a large number of trees, we ship via freight truck; in most cases, Fedex Freight or ABF Freight. Since we are based in south Georgia, most orders take 2 to 3 days to arrive to eastern USA customers, though it can take longer to arrive.
We give an estimate of 7 to 10 business days to ship an order during the busy season of November through April, due to large order volume. In many cases, however, orders are received much more quickly than that, but unless prior arrangements are made, no guarantee is made as to arrival date.
Soil Requirements
Dig the hole two to three times as wide as the root system to allow loosened soil for new root growth. Palm trees like well drained soils so to add 1/3 sand or pea gravel mixed in with the extracted soil is recommended for compact or heavy clay soils. However, the hole needs to be just deep enough so that the tree is planted at the same depth at which it was grown. Do not bury the trunk. The base of the trunk should be at ground level. Backfill the hole with the soil and or gravel mix. Tamp the soil with your foot to remove any large air pockets that may exist. Now build a soil barrier around the circumference of your hole to form a dam that will return water. Finally, water the palm tree. Soak it. Adding a two or three inch layer of mulch around the tree is recommended.
Watering
Contrary to most people's idea about palms, frequent watering is crucial for newly planted palm trees. Water your palm daily or every other day for the first two weeks. Over the course of a month or two, taper off watering to twice a week as the tree establishes itself. It is very important not to allow the soil to dry out with your newly planted palm. After a few months, the tree will acclimate and routine watering will not be so critical for its survival. As for how often to water after this point, will depend on the climate, the seasons, and the frequency of rainfall. In most cases, a good soaking two or three times a month in the summer months and decreasing to once a month in the colder season should be adequate.
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